Booking terms and conditions

Last updated 10 September 2026

These terms apply to rooms booked directly through this booking engine. By paying a deposit you enter into a contract with us on these terms. Please read the cancellation terms in particular — they are stricter than the “free cancellation” policies commonly offered by online travel agents.

1. Who you are booking with

“We”, “us” and “the hotel” mean that company. “You” means the person making the booking, who must be at least 18 years old and is responsible for everyone in the party.

2. Prices, currency and quotes

• Every price you see includes all Indonesian taxes and the service charge. The figure quoted for your stay is the figure you pay — there is nothing further added at the hotel beyond anything you order during your stay.
• All prices are quoted and charged in Indonesian Rupiah (IDR). If your card is issued in another currency, your bank sets the exchange rate and may add its own fee. We have no part in either.
• A quote is held for 30 minutes from the moment we confirm availability. The remaining time is shown on screen. After it expires, availability and price are checked again and may differ.
• A booking exists only once payment of the deposit has succeeded and we have issued a booking reference. Reaching the payment page is not a booking.

3. Deposit, processing fee and balance

• We take a 50% deposit of the total stay to confirm the booking.
• A payment processing fee of 3.35% is added to the deposit. It is shown separately, and in the total, before you pay. The fee is charged by our payment provider and is not refundable.
• The remaining balance is settled at the hotel during your stay. We do not charge it to your card in advance.
• Payments are processed by Xendit, a licensed Indonesian payment provider. We never see or hold your card number.
• If a payment fails or expires you may retry it for up to 72 hours using the link on your booking status page. After that the reservation is released.

4. Cancellation and refunds

The 30 days are counted to your check-in date. To cancel, contact us by email or phone using the details in section 1 and quote your booking reference; a cancellation takes effect when we acknowledge it.

Refunds are made by bank transfer, as Indonesian law requires of us, so we will ask you for your bank details. Please note that bank transfer charges and any currency conversion are met by the party receiving the money — so the amount arriving in your account may be a little less than the amount we refund. International transfers usually take several working days.

Leaving early does not reduce the amount due for the nights booked.

5. Changing a booking

Ask us — we will accommodate a change where we can. A change of dates depends on availability and on the rate for the new dates; where the new stay costs more, the difference is payable. A change requested within 30 days of check-in that we cannot accommodate is treated as a cancellation under section 4.

6. Arrival, departure and who may stay

• Check-in is from 14:00. Check-out is by 11:00.
• We count ages as: infant under 3, child 3 to 13, adult 14 and over. A guest of 14 or over counts as an adult for room capacity.
• Room capacity is fixed and enforced at booking: the Pool Side Room and the Bungalow take 2 guests and no infants; the Deluxe Pool Bungalow takes 2 guests plus 1 infant in a cot; the 4 Bedroom Villa takes up to 8 guests plus up to 2 infants in cots.
• We do not provide extra beds in any room. Cots for infants are free on request, and exist only in the Deluxe Pool Bungalow and the villa.
• Only the guests named on the booking may stay. Please tell us before you arrive if the party changes, so we can check the room still fits.

7. During your stay

Please treat the property and its staff with care. You are responsible for loss or damage caused by anyone in your party beyond fair wear and tear, and we may charge for it. We may ask a guest to leave, without refund, for behaviour that endangers or seriously disturbs other guests or staff.

8. If we have to cancel

We will only cancel a confirmed booking where we genuinely cannot honour it — for example damage to the room, or an event beyond our reasonable control such as natural disaster, epidemic, civil unrest or the loss of essential utilities. In that case we will offer you comparable alternative accommodation where we can, and otherwise refund everything you have paid us in full, including the processing fee. That refund is the limit of what we owe you in those circumstances.

9. Your personal information

What we collect, why, who it reaches and how long we keep it are set out in our privacy policy.

10. Governing law

These terms are governed by the laws of the Republic of Indonesia, and the courts of Indonesia have jurisdiction. If you are a consumer resident elsewhere, this does not remove the protection of any mandatory consumer law of the country you live in.

11. Questions

Ask us anything before you book — it is easier than fixing it afterwards. Email info@bonibeach.com or call +62 811 3800 355.